Monday, 6 August 2012

Day 10 - London UK, Monday August 6th

Started my day off trying to get in touch with Lenovo, while also trying to sort out my brief Canadian return next weekend.

The Lenovo call was interesting, but ultimately unsatisfying. My new x230's Canadian warranty and onside repair are actually international, which is great! However, it is next-business-day, and even then, they don't have a replacement part in stock, suggesting I could be waiting 7 days or more.

They also told me about a process to check first; disconnect all power (AC, battery), then hold down the power button for 10-15 seconds. This resets the power manager (or drains the power circuitry anyway). Finishing by reattaching power did not solve my problem though.

Later in the day, I called Lenovo Canada, or as it turns out, a call centre that immediately tells you they're in Atlanta, Georgia. The angle was to try to line up a service call for the Monday that I'll be back; I can't book same-day, and it will take time to get the part in, so I was trying to pre-book. They were potentially even less than useful; they told me they couldn't take the call unless I called from Canada, and demanded that I be able to answer my Canadian phone number, the SIM for which I don't intend on putting back into my phone until I actually return.

The girl said she'd work something out, but also said I could expect an email. I haven't seen an email, so I'm afraid they're trying to call instead.

If I can't get my laptop (for which was purchased specifically for this trip) fixed for use on this trip, I'm going to be pretty irritated.

Besides that, I chilled out at the hotel. Watched some Olympics, read stuff online, generally had a vacation from my vacation (and its stresses).

 

No comments:

Post a Comment